Reaching Other Markets

The Roto-Rooter business supplies commercial and residential customers with plumbing work and drain cleaning services, as well as septic and grease trap cleaning and pumping services and installation and repair of both types of systems. Hemet is the headquarters and the dispatching center for all Roto-Rooter operations, though there are two satellite offices in outlying franchise areas. All incoming service calls are routed from Hemet to field technicians via pagers and Nextel radios. "The services we provide are pretty much like those that might be supplied by any Roto-Rooter franchise," says Jim. 'However, we do pump and clean septic tanks and grease traps." Richard Rainey is the General Manager and has been with Roto-Rooter for 20 years.